What happens if Prestige Home Watch Service discovers a problem during an inspection?

If we discover a problem during an inspection, we will typically take immediate action to address the issue and notify the homeowner accordingly. The specific steps taken will depend on the nature and severity of the problem, but common protocols may include:

Assessment: We will carefully assess the problem to determine its cause, extent, and potential impact on the property. This may involve conducting further inspections, gathering additional information, and consulting with relevant experts or service providers.

Notification: Once the problem has been identified and assessed, we will promptly notify the homeowner of the situation. Communication may occur via phone call, email, text message, or through a designated online portal, depending on the homeowner's preferences and the urgency of the issue.

Recommendations: In addition to notifying the homeowner, we will provide recommendations on the appropriate course of action to address the problem. This may involve coordinating repairs, contacting relevant service providers (such as plumbers, electricians, or contractors), or implementing temporary solutions to mitigate further damage.

Coordination: Depending on the nature of the problem, we may take on a coordination role in managing the resolution process. This may include scheduling appointments, overseeing repairs, obtaining quotes for services, and liaising with contractors or vendors on the homeowner's behalf.

Documentation: Throughout the process, we will document all relevant information, including the nature of the problem, actions taken to address it, and any associated expenses or invoices. Detailed documentation helps ensure transparency and accountability in managing the issue.

Follow-up: After the problem has been addressed, the Home Watch Service will follow up with the homeowner to provide updates on the resolution process and ensure that the issue has been satisfactorily resolved. They may also provide recommendations for preventive measures to minimize the risk of similar problems in the future.

When we discover a problem during an inspection we promptly address the issue, keep the homeowner informed, and take proactive steps to protect the property and ensure the homeowner's peace of mind.